Frequently Asked Questions
Everything you need to know about our timepieces, shipping, and services.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited international warranty that covers manufacturing defects and movement issues.
What is your return policy for timepieces?
We offer a 30-day return policy. Watches must be returned in their original, unworn condition with all protective plastics, tags, and packaging intact to qualify for a full refund.
How should I maintain my mechanical Orient watch?
To ensure longevity, we recommend servicing your mechanical movement every 3 to 5 years. Avoid exposing your watch to strong magnetic fields and ensure the crown is fully pushed in or screwed down before water exposure.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs duties may apply depending on your local regulations.
How can I verify the authenticity of my Orient watch?
Every authentic Orient watch features a unique serial number engraved on the case back and arrives with an official certificate of authenticity and stamped warranty booklet.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.